Contacting Support

Our team is happy to help — whether you are stuck with an inquiry, have a question about your listing, or want to report a problem.

Support Ticket

The fastest way is a support ticket directly from the help center:

1. Click Support kontaktieren / Contact support on any help page
2. Choose a category and priority
3. Describe your issue — the more concrete, the faster we can help
4. Submit — updates on your ticket arrive by email and in your account

You can follow the status of your tickets in the help center under My Tickets.

Email

You can also reach us anytime at hallo@monteurquartiere.de.

What to Include

• The property name or inquiry your question is about
• Screenshots if something looks broken
• What you expected vs. what happened

Before You Write

Many answers are already here:

• The FAQ page for the most common questions
• The categories of this help center — e.g. Search & Inquiries or Pricing & Costs

Response Times

We answer as quickly as possible, usually within one to two business days. Urgent safety reports are prioritized.